By the Numbers
Impact-driven results across 12+ years
What I Bring to Your Organization
Strategic value that drives measurable business results
Technology & SaaS Expertise
Experience creating training for cryptocurrency platforms, CRM systems, grocery delivery apps, airline customer service tools, and more. I understand how to explain technical functionality in ways that drive confident usage.
Full-Spectrum Development
Whether you need a 90-second video, a branching simulation, an interactive eLearning module, or a visual job aid—I've built it. I select the right tool for the job and execute across formats.
LMS Strategy & Administration
Beyond content creation, I've implemented and optimized learning management systems, including environment configuration, content settings, and learner tracking strategies.
Cross-Functional Collaboration
I work effectively with product teams, operations leaders, compliance stakeholders, and subject matter experts to translate technical requirements into learner-friendly materials.
Data-Driven Improvement
I don't just build training and move on. I assess learner performance and participation data to identify knowledge gaps and refine content based on real outcomes.
Frameworks & Resources
Thought leadership and practical frameworks from 12+ years of designing learning experiences for fast-moving tech companies
The Fast-Changing Tech Training Framework
4 essential questions that prevent training from becoming outdated. This framework has guided the creation of 150+ training modules at Delta, Instacart, Kraken, and Salesforce.
View Interactive Framework →6 Principles for Training That Survives Change
Practical strategies for building sustainable training in rapidly evolving technical environments. Learn how to create content that maintains value even as features change.
View Interactive Guide →Work Samples
About Me
I specialize in creating learning solutions for technology and SaaS platforms where the challenge isn't just teaching software—it's making complex systems feel intuitive and accessible.
My background spans both customer education and employee enablement, working with companies like Delta Air Lines, Instacart, Kraken, Salesforce, and Mercedes-Benz USA. I've led LMS implementations, developed certification programs, designed onboarding experiences, and created everything from quick reference guides to fully immersive interactive simulations.
What drives me is the intersection of strong visual design, solid instructional principles, and measurable business impact. I use learner data to identify knowledge gaps, collaborate closely with cross-functional teams to understand technical functionality, and develop content that improves the metrics that matter—whether that's QA scores, CSAT, resolution accuracy, or product adoption.
How I Work
A proven approach to creating effective learning experiences
Understand the Problem
I collaborate with subject matter experts and stakeholders to identify the real learning challenge—not just what people need to know, but what they need to be able to do.
Design the Solution
I determine the right format and approach for the content: interactive eLearning, video, simulation, job aid, or a combination. The medium follows the need.
Build With Quality
I develop content that balances strong instructional design with visual polish—high-quality voiceover, thoughtful graphics, and attention to detail throughout.
Measure and Improve
I analyze learner performance data and feedback to identify what's working, address gaps, and continuously improve training effectiveness.
Technical Toolkit
Industry-leading tools for creating exceptional learning experiences
Development & Authoring
Video & Audio Production
Visual Design
LMS & Learning Platforms
Digital Adoption & Support
Collaboration & Project Management
Instructional Frameworks
Services I Provide
Comprehensive learning solutions from concept to deployment
Let's Work Together
Whether you're launching a new product, onboarding employees, or need to improve training effectiveness—I can help you create learning experiences that get results.